We hold a very high Standard of Excellence for our personalized dental care services, with our dental professionals providing their patients with the quality dental services they deserve. All patients receive a comprehensive examination to evaluate their current oral health and identify potential areas of concerns. Our thorough approach allows us to address all of your immediate dental concerns, and effectively identify other concerns very early on.
Our comprehensive tools for accurate diagnosis and treatment include: diagnostic x-rays; oral cancer and airflow screenings; and screenings for dental conditions and esthetics concerns. In fact, dental x-rays are such an essential diagnostic tool that laws affecting the “standard of care” in dentistry insist they be a component of quality care. For this reason, Sterling Dental Care is no longer able to treat patients who elect to refuse such x-rays, unless presented with a valid medical reason supported by a physician. This policy is part of our continual efforts to maintain our standard of excellence to our valued patients. Your dental health is our top priority. Our office continually strives to provide important enhancements in oral care for our patients.
Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.
An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.
Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.